What We Value.

Our Mission

To consistently deliver the best possible Remote Hands & Eyes support to colocation customers, to help them maintain their services integrity at all times, stay competitive and enhance their reputation.

Our Vision

To help build a faster and better Internet.

Technical
Excellence

We are committed to deliver the highest standards of quality across the board.

We Think
Customer First

Customer satisfaction drives everything we do.

Relationships

We develop long lasting relationships with our stakeholders to create a sustainable business.

Communication

We believe communicating effectively with our teams, customers and partners is critical to our success.

Agility

We are a fast paced company in a fast paced industry and we highly value responsiveness.

Think Outside the Box

We strive to be proactive and resourceful in overcoming challenges.

Accountability

We are accountable for delivering on our commitments.

Positive

We create a professional yet friendly environment to ensure a positive experience for our all stakeholders.

Our Credentials.

Experience &
Knowledge

Professional Certifications

Our Field Engineers are experienced proven problem solvers.

Their knowledge is based on performing a wide variety of Remote Hands & Eyes support activities on a daily basis, and having done so for many years.

In addition, here are some examples of the professional certifications we hold amongst the team:

External
Audit

ISO 9001 Standard

B-612 is an ISO 9001 certified company and has been since 2015.

A widely internationally recognised Quality Management Standard, ISO 9001 places customer satisfaction at its core and is about demonstrating that we have control of every step of our services delivery. It is everything we stand for.

It is also a standard that is applicable to any size of organization, in any sector. That means our business is certified to the same standard as some of the world’s largest and most reputable companies.

Read more about ISO 9001

Security
Vetting

BS7858 Screening Standard

Our Field Engineers are meticulously selected, vetted and trained to ensure top service delivery.

All of B-612 Field Engineers are vetted to BS 7858 security standard or equivalent, the most robust standard for security screening available in the private sector.

Maintained by the British Standards Institute (BSi), the BS 7858 security standard has been designed for the screening of anyone working within high security environment, such as Data-Centres. It includes: identity, financial, career history and reference checks; as well as Criminal Record Disclosure.

Read more about BS7858

Meet The Team.

Loli Bukowsky

Commercial Director

Ami Bukowsky

Company Founder

Nameer Al-Muttalibi

EMEA Manager

Sai Kolachana

APAC Manager

Gomes Oliveira

Logistics Manager

George Picridas

Team Leader, NL

The B-612 Story.

B-612 was born from the idea that Remote Hands & Eyes support is an expertise on its own rights, which deserves one’s full attention.

During his time as a Data-Centre Field Engineer, Ami witnessed first hand what it meant for companies not to have a reliable team to look after their network. Getting a new engineer for each ticket, starting from scratch every single time.

He wanted to take a different approach to Remote Hands. To come up with a dedicated alternative to Data-Centres’ usually fairly limited, inconsistent and often expensive Remote Hands offering. And that’s how B-612 was born in 2009.

The company has grown steadily over the years, expanding organically along side our customers. Today, B-612 teams work across 250+ sites around the world, managing network infrastructure on behalf of a wide range of colocation users in the CDN, Cloud, Gaming, Managed Services, Telecommunication and finance sectors, amongst others.

We’re certainly bigger and have a broader reach today than when we first started, but some things haven’t changed. Ami’s first customer remains a B-612 customer to this day. And several of his fellow engineers back then, joined the company in 2009 and have been working with us ever since.

The IT world is a small world so our reputation means everything to us. Technical excellence and customer satisfaction are imbedded in everything we do. We truly value our relationship with our customers and all our various stakeholders.

Our company has grown from building and nurturing these relationships overtime, and taking care of our people, because they all contribute to making us who we are.

B-612,
Trusted partner for your network infrastructure.

Our Company Name.

Ah, there is a story there. B-612 was in the reference number of one of the first tickets Ami ever completed as a Field Engineer. And he remembers it why? Because it’s also from one of his favourite books: The Little Prince, by Antoine de Saint-Exupery.

The Little Prince represents the child living in every single one of us and tells the tale of his journey on earth. And B-612 is the planet where he comes from: a tiny little dot in the sky.

So for us, the name B-612 encompasses a few essential things. It reminds us where we started from. That it is the time and efforts you invest in something that makes it special and unique. And that although we’re serious about what we’re doing, we shouldn’t take ourselves too seriously.